Article 1 – Definitions
In these terms and conditions, the following definitions apply:
Withdrawal period: the period during which the consumer can exercise their right of withdrawal;

Consumer: the natural person who does not act in the course of a profession or business and enters into a distance contract with the entrepreneur;

Day: calendar day;

Right of withdrawal: the consumer's option to withdraw from the distance contract within the withdrawal period;

Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance;

Distance contract: an agreement concluded between the entrepreneur and the consumer within the framework of an organized system for distance selling of products and/or services, whereby exclusive use is made of one or more techniques for remote communication up to and including the conclusion of the contract;

Technique for remote communication: means that can be used for concluding an agreement without the consumer and entrepreneur being in the same room simultaneously.

General Terms and Conditions: these General Terms and Conditions of the entrepreneur.

Article 2 – Identity of the entrepreneur
Company: FlyRebelz is part of Komzy
Chamber of Commerce: 91766508 - VAT: NL004918532B11
Location: Alphen aan den Rijn, The Netherlands
Email: info@flyrebelz.com

Article 3 – Applicability
These general terms and conditions apply to every offer from the entrepreneur and to every distance contract and orders concluded between the entrepreneur and the consumer.
Before the distance contract is concluded, the text of these general terms and conditions is made available to the consumer. If this is not reasonably possible, before the distance contract is concluded, it will be indicated that the general terms and conditions are available for inspection at the entrepreneur and will be sent to the consumer free of charge upon request as soon as possible.
If the distance contract is concluded electronically, in deviation from the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions can be made available to the consumer by electronic means in such a way that the consumer can easily store it on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be viewed electronically and that they will be sent to the consumer free of charge by electronic means or otherwise upon request.
In the event that, in addition to these general terms and conditions, specific product or service conditions also apply, the second and third paragraphs apply mutatis mutandis, and the consumer can always invoke the applicable provision that is most favorable to them in the event of conflicting general terms and conditions.
If one or more provisions in these general terms and conditions are wholly or partially null and void or are destroyed at any time, the agreement and these terms and conditions will remain in force for the rest and the relevant provision will be replaced by mutual agreement as soon as possible.
Situations not governed by these general terms and conditions should be assessed 'in the spirit' of these general terms and conditions.
Ambiguities regarding the interpretation or content of one or more provisions of our terms and conditions should be interpreted 'in the spirit' of these general terms and conditions.

Article 4 – The offer
If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.
The offer is without obligation. The entrepreneur is entitled to change and adapt the offer.
The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If the entrepreneur uses images, these are a true representation of the products and/or services offered. Obvious errors or mistakes in the offer do not bind the entrepreneur.
All images, specifications, data in the offer are indicative and cannot lead to compensation or termination of the agreement.
Images of products are a true representation of the offered products. The entrepreneur cannot guarantee that the displayed colors exactly match the real colors of the products.
In case of damage to the packaging, and because of that the product, we will reimburse a maximum of 10% of the purchase price of that product.
Every offer contains such information that it is clear to the consumer what the rights and obligations are that are attached to the acceptance of the offer. This concerns in particular:
• at checkout, you can use one discount code as a consumer. Discount codes cannot be combined.
• the price, excluding customs clearance costs and import VAT. These additional costs will be at the expense and risk of the customer. With regard to import, the postal and/or courier service will use the special scheme for postal and courier services. This scheme applies when the goods are transported from abroad by post or by courier, or if the goods are sent abroad by post or by courier;
• the manner in which the agreement will be concluded and which actions are required for this;
• whether or not the right of withdrawal applies;
• the method of payment, delivery, and implementation of the agreement;
• the deadline for accepting the offer, or the period within which the entrepreneur guarantees the price;
• whether the agreement is filed after its conclusion, and if so, how it can be consulted by the consumer;
• the way in which the consumer, before concluding the agreement, can check the data provided by them in the context of the agreement and, if desired, restore it;
• any other languages in which, in addition to English, the agreement can be concluded;
• the behavioral codes to which the entrepreneur is subject and the way in which the consumer can consult these behavioral codes electronically; and
• the minimum duration of the distance contract in the event of an extended transaction.

Article 5 – The agreement
The agreement is concluded, subject to the provisions of paragraph 4, at the moment of acceptance by the consumer of the offer and compliance with the conditions attached thereto.
If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the electronic acceptance of the offer. Until receipt of this acceptance is confirmed by the entrepreneur, the consumer can dissolve the agreement.
If the agreement is created electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and he will ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures.
The entrepreneur can notify or check, within the legal frameworks, whether the consumer can meet the payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If the entrepreneur based on this investigation has good reasons not to enter into the agreement, he is entitled to refuse an order or request, stating reasons, or to attach special conditions to the implementation.
The entrepreneur will send the following information with the product or service to the consumer, in writing, or in such a way that the consumer can store it in an accessible manner on a durable data carrier:
• the contact information of the company where the consumer can go with complaints;
• the conditions under which and the way in which the consumer can make use of the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
• the information about guarantees and existing after-sales service;
• the data included in article 4 paragraph 3 of these conditions, unless the entrepreneur has already provided this information to the consumer before the execution of the agreement;

Article 6 – Right of withdrawal when delivering products
When purchasing products, the consumer has the option to dissolve the contract with giving valid reason within 7 days. This cooling-off period starts on the day after receipt of the product by the consumer or a representative designated by the consumer and announced to the entrepreneur.
During the cooling-off period, the consumer will handle the product and the packaging with care. He will only unpack or use the product to the extent necessary to assess whether the product is as ordered. If he exercises his right of withdrawal, he will return the product with all accessories and – if reasonably possible – in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.

Article 7 – Costs in case of withdrawal
If the consumer exercises his right of withdrawal, the costs of returning the goods are at own expense, unless the wrong item was sent.
If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after withdrawal. This is subject to the condition that the product has already been received back by the entrepreneur.

Article 8 – Exclusion of right of withdrawal
The entrepreneur can exclude the consumer's right of withdrawal for user errors, like wrong ordered sizes, incorrect addresses and lost packages.

Article 9 – The price
During the period of validity stated in the offer, the prices of the products offered are not increased, except for price changes due to changes in VAT rates.

Article 10 – Conformity and Warranty
The entrepreneur ensures that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability, and the legal provisions and/or government regulations existing on the date of the conclusion of the agreement. If agreed upon, the entrepreneur also guarantees that the product is suitable for uses other than normal.

Any warranty provided by the entrepreneur, manufacturer, or importer does not affect the legal rights and claims that the consumer can assert against the entrepreneur based on the agreement.

Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within 7 days of delivery. The return of the products must be made in the original packaging and in new condition.

The warranty period of the entrepreneur corresponds to the manufacturer's warranty period. However, the entrepreneur is never responsible for the ultimate suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products.

The warranty does not apply if:

- The consumer has repaired and/or processed the delivered products themselves or had them repaired and/or processed by third parties.
- The delivered products have been exposed to abnormal conditions or otherwise handled negligently or in violation of the instructions of the entrepreneur and/or the packaging instructions.
- The defect is wholly or partially the result of regulations that the government has imposed or will impose regarding the nature or quality of the materials used.

Article 11 – Delivery and Execution
The entrepreneur will exercise the utmost care in receiving and executing orders for products.

The address that the consumer has communicated to the company is considered the place of delivery.

Subject to what is stated in article 4 of these general terms and conditions, the company will execute accepted orders with due speed but no later than within 30 days, unless the consumer has agreed to a longer delivery period. If the delivery is delayed or if an order cannot be executed or can only be partially executed, the consumer will be notified of this no later than 8 weeks after placing the order. In such cases, the consumer has the right to dissolve the agreement at no cost and is entitled to any compensation.

In the event of dissolution according to the previous paragraph, the entrepreneur will refund the amount paid by the consumer as soon as possible, but no later than within 14 days after dissolution.

If the delivery of an ordered product proves to be impossible, the entrepreneur will make an effort to make a replacement item available. It will be clearly and comprehensibly communicated at the latest upon delivery that a replacement item is being delivered. In the case of replacement items, the right of withdrawal cannot be excluded. The costs of any return shipment are borne by the entrepreneur.

The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a previously designated and made known representative of the entrepreneur, unless expressly agreed otherwise.

Article 12 – Payment
The consumer has the duty to immediately report inaccuracies in provided or stated payment details to the entrepreneur.

In case of default by the consumer, the entrepreneur has the right, subject to legal limitations, to charge the reasonable costs communicated to the consumer in advance.

Article 13 – Complaints Procedure
Complaints about the execution of the agreement must be submitted to the entrepreneur within 7 days, fully and clearly described, after the consumer has discovered the defects.

Complaints submitted to the entrepreneur will be answered within a period of 24 hours from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within the 24-hour period with a message of receipt and an indication of when the consumer can expect a more detailed answer.

If the complaint cannot be resolved through mutual consultation, a dispute arises that is subject to dispute resolution.

A complaint does not suspend the obligations of the entrepreneur unless the entrepreneur indicates otherwise in writing.

If a complaint is found to be justified by the entrepreneur, the entrepreneur will, at its discretion, refund the relevant products.

Article 15 – Disputes
Dutch law applies exclusively to agreements between the entrepreneur and the consumer to which these general terms and conditions apply, even if the consumer resides abroad.

Order Processing:
The processing of your order currently takes 2 to 7 days. After that, efforts are made to deliver to your doorstep on average within 14 working days. However, we are entirely dependent on our suppliers and mail-order companies, so this time may vary. Because we work with external suppliers in the processing process, it is not possible to change or cancel the order after it has been completed.

Shipping Costs:
The shipping costs are free for every order.

Tracking Your Package:
All orders are easily trackable as soon as they are sent by the supplier. This way, you are well informed about when to expect the items at your home. The link is shared with you as soon as the journey starts from the supplier.